Frequently Asked Questions
Everything you need to know about our wool felt pennants and custom banners.
How long will it take to receive my order?
Standard in-stock items typically ship within 3-5 business days. For custom orders, please allow 4-6 weeks for production as each piece is handcrafted in our Buffalo, NY headquarters.
What materials do you use for your pennants?
We use high-quality, American-made wool felt and traditional screen-printing techniques to ensure a vintage look and feel that lasts for generations.
Do you offer international shipping?
Yes, we ship our products worldwide. Shipping costs and delivery times vary by country and are calculated at checkout.
What is your return policy?
We accept returns on all non-custom, unused items within 30 days of delivery. Please note that custom banners and personalized pennants are final sale and cannot be returned.
How should I hang my pennant without damaging it?
We recommend using simple thumb tacks or small finishing nails through the corners. For a damage-free option, acid-free adhesive strips also work well on most wall surfaces.
Can I create a one-of-a-kind custom design?
Absolutely! We specialize in custom designs for weddings, businesses, and personal gifts. You can use our custom builder on the site or contact our design team for complex projects.